Privacy Policy

Effective Date: July 3, 2025

At Nanachart (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website https://nanachart.co/ ("Site"), you agree to the practices described in this Policy.

1. What Personal Data We Collect

We may collect the following types of personal data:

  • Identification Data: Name, email address, phone number, delivery address

  • Account Data: Username, password, account preferences

  • Transaction Data: Order history, payment details (processed via secure third-party gateways)

  • Usage Data: IP address, browser type, pages visited, session duration

  • Marketing Data: Preferences, feedback, and responses to surveys or promotions

We do not collect sensitive personal data (e.g., NRIC, biometric data) unless necessary and with your explicit consent.

2. How We Collect Data

We collect data through:

  • Direct interactions (e.g., when you register or make a purchase)

  • Automated technologies (e.g., cookies and web analytics)

  • Third-party services (e.g., payment providers, delivery platforms)

3. How We Use Your Personal Data

We use your personal data to:

  • Process your orders and payments

  • Deliver products and services

  • Provide customer support

  • Improve our website, services, and user experience

  • Communicate promotions, offers, or updates (if you opt-in)

  • Comply with legal obligations and internal audit requirements

We will only use your data for purposes you have consented to, and for which you would reasonably expect us to use it.

4. Disclosure of Personal Data

We may disclose your data to:

  • Third-party service providers (e.g., logistics partners, payment gateways, IT vendors)

  • Legal or regulatory authorities (as required by law)

  • Business partners with your consent or as part of service delivery

We require all third parties to respect the security of your data and comply with Singapore PDPA regulations.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Analyse website performance and user behavior

  • Remember your preferences

You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our Site.

6. Data Retention

We retain your data:

  • For as long as necessary to fulfill the purposes for which it was collected

  • As required by applicable laws, tax, and accounting regulations

When no longer needed, your data will be securely deleted or anonymized.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to:

  • Prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal

  • Protect data against loss, misuse, or alteration

While we strive for full protection, no method of transmission over the Internet is completely secure. You use the Site at your own risk.

8. Your Rights

Under the PDPA, you have the right to:

  • Request access to your personal data

  • Correct inaccuracies in your data

  • Withdraw consent to the collection or use of your data

To exercise these rights, please contact us at contact@nanachart.co. We may need to verify your identity before responding.

9. Transfer of Data Outside Singapore

Where necessary, your personal data may be transferred to countries outside Singapore (e.g., for cloud hosting or logistics). In such cases, we ensure that recipients provide a comparable level of data protection in compliance with the PDPA.

10. Third-Party Links

Our Site may contain links to external websites not operated by us. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our practices. All updates will be posted on this page with the revised effective date.

We encourage you to review this Policy regularly.

12. Contact Us

If you have any questions, feedback, or requests regarding your personal data, please contact:

Nanachart 
📧 Email: contact@nanachart.co